Published date: Czerwiec 28, 2024 12:41 am

Location: Krakowiany, mazowieckie, Poland

⭕ Randstad Technologies specializes in search and selection of IT and IT/business professionals. We focus on recruitment of medium and high class specialists for all levels of organizations hierarchy. IT Supporter will be part of a Service Desk team in Krakow providing first-level support  delivered by phone, on chat, mail or via requests from self-service portal, and all cases are recorded in a global ticket system (Remedy). You will gain international experience: Global Service Desk provides support  to our clients 5,800 employees, consultants and partners, and the support is delivered from three regional centers, which are located in Europe (Krakow), Asia (Singapore and Beijing) and the Americas (Montreal, Chicago and Mexico City). For our client -global pharmaceutical company - we are looking for IT Support Specialist with Spanish (1 person) and IT Support Specialist with France (1 person) IT Support Specialist (French or Spanish) Nr ref.: 33090 Praca stała Lokalizacja: Kraków Zakres obowiązków: responsible for ensuring restoration of normal service as quickly as possible with a minimum disruption to the business provide IT support to employees and external consultants worldwide troubleshooting issues during and post upgrade able to work in day shifts 8hours/5days a week (occasionally evenings) in an international organization with different cultures focus on knowledge provided on Service Desk workspace/ own inbox meet all KPI’s defined for Global Service Desk (collective goals) and individual goals follow support principles and game rules maintain data integrity and file system security according to manuals, guidelines and SOPs   Oczekiwania: •  university degree in IT preferred • 1-2 years experience in the same position •  fluent English (at least B2/C1) • very good knowledge of Spanish or French (at least B2) • experience with end user support in an international service desk • working knowledge of key IT processes around service delivery and operations, especially Incident Management, Knowledge Management, and Service Request Management • very good knowledge of Windows 7, Active Directory, SharePoint, Exchange/Outlook 2010, ticket system etc. • excellent analytical and problem-solving skills • technical understanding and desire to learn more • able to work efficiently in multinational & virtual team • positive attitude and maturity • ability to deliver at high speed and cope with stress • teamwork ability Oferta: high performance culture allowing individual to drive the improvements and participate in various projects multinational environment attractive salary and benefits package work culture focused on employees professional and personal development Zgodnie z obowiązującym prawem Randstad nie pobiera opłat od kandydatów za udział w procesach rekrutacyjnych. Agencja zatrudnienia (nr licencji 47)

Numer telefonu: 728153861

Podziel się